A while back I applied authenticators to both my and my girlfriends wow accounts. Her account had gotten hacked twice in 2 months but the hackers just logged on and looked at the characters. Luckily I had been on and seen them logging on. Both times I quickly logged on and changed the passwords and locked them out.
We never lost any gold, gear or toons, but I learned my lesson and put authenticators on both accounts.
This week we tried to log on to her account and found the password had been changed. Thank god we had the authenticator because even though they could change the password they couldn't log on.
What I believe happened was she had changed her email password back to what it used to be and the hackers just logged on to her email and went to battle.net to do a password recovery.
The authenticators may take some getting used to, but man are they worth it.
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